Privacy Policy for Debbie Divine – Divine Messenger

Effective Date: March 11th, 2026

Debbie Divine, Divine Messenger (referred to as "we," "us," or "our"), is committed to protecting your privacy in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL] or use our services as a spiritual consultant.

Key Adjustments for UK Compliance

1. Data Protection Officer (DPO)
Where applicable, a Data Protection Officer (DPO) may be appointed. Data processing and management are handled by our technical team, who input and manage all data strictly for our sole benefit and that of our members.

2. Legal Basis for Processing
We clearly define the legal basis for processing personal data, including consent, contractual necessity, and legitimate interests.

3. International Data Transfers
If any data is transferred outside the UK, we ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

4. User Rights
We uphold all rights under UK GDPR, including the right to data portability and the right to restrict processing.

5. Cookies and Tracking Technologies
We use cookies and similar technologies where applicable. Users are informed about their use and can manage preferences through their browser settings.

6. Complaints
Users have the right to lodge a complaint with the Information Commissioner's Office (ICO) if they believe their data protection rights have been violated.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, and any other information you provide when booking a consultation or subscribing to our newsletter.

Non-Personal Information: Information that does not personally identify you, such as browser type, device information, and website usage data.

2. How We Use Your Information

We may use the information collected for the following purposes:

To provide, maintain, and improve our services.

To communicate with you regarding inquiries, bookings, and updates.

To analyse website usage and enhance user experience.

To comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent when you voluntarily provide your information.

The necessity for the performance of a contract.

Our legitimate interests, provided these do not override your fundamental rights and freedoms.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following cases:

Service Providers: Trusted third-party providers who assist in operating our website and conducting our business.

Legal Compliance: Where disclosure is required by law or in response to valid legal requests from authorities.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under UK GDPR, you have the following rights:

Access: Request copies of your personal data.

Correction: Request correction of inaccurate or incomplete data.

Deletion: Request deletion of your personal data under certain conditions.

Objection: Object to the processing of your data in specific circumstances.

Portability: Request transfer of your data to another service provider.

Restriction: Request restriction of processing where applicable.

7. Cookies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control and manage cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. Any updates will be posted on this page with a revised effective date.

9. Complaints

If you believe your data protection rights have been breached, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO)

10. Refund Policy (Shopify Store Compatible)

We want you to feel confident in your purchase. This Refund Policy applies to all services and products purchased through our website and Shopify store.

Digital Services & Spiritual Consultations

Due to the nature of spiritual consultations and digital services, all sales are final and non-refundable once the service has been delivered or the session has taken place.

If you need to reschedule a session, please contact us at least 48 hours in advance.

Digital Products (Downloads/Online Content)

All digital product purchases are non-refundable, as access is granted immediately upon purchase.

Physical Products (if applicable)

Returns are accepted within 14 days of delivery.

Items must be unused, in original condition, and in original packaging.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with proof (photos).

We will offer a replacement or refund where appropriate.

Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days.

Order Cancellations

Orders may only be cancelled before they are processed or fulfilled.

Once fulfilled, cancellations are not guaranteed.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Debbie Divine
Email: [email protected]
Phone: 01553 406204
Address: Woodside Barn, Lynn Road, Setchey, Kings Lynn, Norfolk PE33 0BD